Welcome to AskDona
Let’s get started.
This guided tour explains why AskDona matters
and how to get the most from it.
Which of these sounds familiar?
how work gets done today?
a challenge for your organization?
training and employee development?
you are already helping lead change in your organization.
Generative AI (LLMs)
is incredibly useful.
Ask a question, and it can answer almost anything.
Today, it can even take on tasks
and complete them for you.
But generative AI still struggles with some things.
One of the biggest is controlling the knowledge it uses.
This is where your journey with AskDona begins.
AskDona follows one core principle:
it generates answers from the
knowledge you provide.
So when no knowledge has been added,
this is how it responds.
AskDona’s knowledge base?
What does it mean to provide knowledge?
Generative AI still creates the answer. The difference is that you control which information it uses as its source. In practice, AskDona builds a pool of knowledge from documents and other sources. When a question arrives, it retrieves only the most relevant information, passes it to the model, and generates an answer.
as it is
as knowledge
relevant information
selected information
backed by evidence
What kinds of
documents come to mind?
The PDF from that presentation, the Excel workbook from that meeting,
or the PowerPoint deck from that proposal.
Can AskDona handle such a wide variety of documents?
a wide range of formats.
Once you start adding knowledge,
another question comes up.
What about Excel files with multiple worksheets?
Can it understand the images embedded in a PowerPoint deck?
many types of content inside your files.
The number of documents you want to add to the knowledge base
keeps growing.
The more you think about it, the more documents you find.
With so much information, you may start to worry that managing it will create extra work for administrators.
And when it comes to rich sources of knowledge,
there is also website content.
For publicly available websites, AskDona can automatically retrieve the content and add it to the knowledge base.
You have now added knowledge to AskDona.
Let’s compare its answer with a general-purpose AI. Think of it as spot the difference.
2 Support_FAQ.xlsx · sheet “Warranty”
The search animation may look similar to web search in a general AI tool.
But AskDona searches the knowledge you have registered.
How is AskDona different from general-purpose AI?
AskDona is designed to stay faithful to the information you register rather than inventing unsupported details. Because teams can trace the answer back to internal knowledge, AskDona provides answers they can verify and trust.
AskDona reviews registered knowledge across sources. Even when general-purpose AI can search public information, AskDona offers greater depth and coverage within your organization’s own content.
Your questions are not always phrased like someone else’s. AskDona can still provide the right level of detail even when a question is brief, informal, or somewhat ambiguous.
Now we get to what really matters.
In the age of generative AI, speed creates exceptional value.
AskDona provides the technology to put your organization’s knowledge to work
and help your teams move business forward.
By now, you should have a good grasp of the basics.
But AskDona becomes even more valuable
once you move into day-to-day operations,
with features designed for real-world use.
You do not need to manage everything
through complex folder hierarchies.
In most cases, you do not need to separate it. Even if all the data is stored in one place, AskDona organizes and retrieves the right information rather than blending unrelated passages into its answer.
Over-separating your content can actually make it harder to search across the full body of knowledge.
→ Keep it together
→ Separate collections are also possible
As you use AskDona, you may find yourself thinking:
“I want to categorize the content I have added as knowledge.”
Sometimes you want to keep one large knowledge base,
while still organizing what is inside it.
You can assign categories that reflect how your organization thinks about the content and make those categories available to the AI. AskDona calls this metadata.
Applying metadata one file at a time would be impractical. AskDona lets you apply it in bulk, making day-to-day management much easier.
Found content you no longer need? No problem.
In day-to-day use, you may discover that unnecessary or outdated content has been added to the knowledge base. When that happens, just click Delete to remove it.
When you need to add new content, upload the file and click Add.
What do you do when…?
As you made your way through this tour,
what did you imagine changing in your organization?
AskDona has evolved alongside its customers. Today, its use cases fall into two broad categories.
an internal information site
Make information easier to find and reduce repeated questions.
putting generative AI to work
Support knowledge-intensive work that was previously handled entirely by people.
AskDona delivers many of the capabilities commonly associated with generative AI.
But those descriptions alone may still feel abstract.
Where AskDona truly goes further is this:
It delivers expert-level answers, reducing the time specialists spend on work that previously required their direct involvement.
- Only a few people knew where the right information was
- Engineers handled the more difficult questions
- Shows exactly where the relevant information is found
- Provides answers to complex questions as well
- Using the knowledge it retrieves, it can now even generate code to run on Fugaku
This creates meaningful change across the organization.
Less time is tied up in work that previously required constant attention, allowing people to focus on other priorities.
Teams begin actively discussing the next opportunities for improvement.
Solving one problem helps the organization keep moving forward.